Frequently Asked Questions
- Why use Casting Depot?
Casting Depot is the professional network for media and entertainment.
On our site, you can book talent for your creative projects, process payroll and manage your legal documents. We provide efficiency in your workflow so that you can do what you love most - creating.
- How do I contact support?
We're here to help! There's real people on the other end that would love to hear from you:
Use our "Live Chat" button on the bottom right-hand corner of your screen.
Email us at hello @ castingdepot.com
Subscriptions & Premium Features
- What types of accounts does Casting Depot offer?
Yes! We have annual memberships available at a discount! Please just email us at hello @ castingdepot.com after subscribing and we'll be happy to take care of it.
- If I want to cancel, how would I?
Users can cancel their subscription with Casting Depot at any time.
- Is it possible to turn-off auto renewal on my card?
To turn auto-renewal off, please email us @ hello @ castingdepot.com with the email address associated with your Casting Depot account and the date you'd like it deactivated on and we'll take care of it for you.
- Do you have a cancellation policy?
Cancellation will be effective the same day you make the request and you will retain access to the paid-only features for the period you have already paid for. Once that period is over, your access will expire and you will not be charged again unless you resubscribe.
- What about a refund policy?
Subscribers must cancel their subscriptions before renewal if they do not wish to be charged. Monthly subscriptions are ineligible for refunds. To request a refund please contact us at firstname.lastname@example.org or click on the chat widget at the bottom of the page to speak with a representative in real time (Operating hours: Mon - Fri 10am to 6pm ET).