Frequently Asked Questions

General

Can I signup for more than one month?

Yes! We have annual memberships available at a discount!

Is there any charge if I book a gig?

No not at all! Casting Depot is here to support you in your growing career!

If I want to cancel, how would I?

Users can cancel their subscription to Casting Depot at any time.

Is it possible to turn-off auto renewal on my card?

To cancel your subscription, go to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info.

Do you have a cancellation policy?

Cancellation will be effective the same day you make the request and you will retain access to the paid-only features for the period you have already paid for. Once that period is over, your access will expire and you will not be charged again unless you resubscribe.

What about a refund policy?

Subscribers must cancel their subscriptions before renewal if they do not wish to be charged. Monthly subscriptions are ineligible for refunds. To request a refund please contact us at support@castingdepot.com or click on the chat widget at the bottom of the page to speak with a representative in real time (Operating hours: Mon - Fri 10am to 6pm ET).

Subscriptions & Billing

Can I signup for more than one month?

Yes! We have annual memberships available at a discount!

Is there any charge if I book a gig?

No not at all! Casting Depot is here to support you in your growing career!

If I want to cancel, how would I?

Users can cancel their subscription to Casting Depot at any time.

Is it possible to turn-off auto renewal on my card?

To cancel your subscription, go to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info.

Do you have a cancellation policy?

Cancellation will be effective the same day you make the request and you will retain access to the paid-only features for the period you have already paid for. Once that period is over, your access will expire and you will not be charged again unless you resubscribe.

What about a refund policy?

Subscribers must cancel their subscriptions before renewal if they do not wish to be charged. Monthly subscriptions are ineligible for refunds. To request a refund please contact us at support@castingdepot.com or click on the chat widget at the bottom of the page to speak with a representative in real time (Operating hours: Mon - Fri 10am to 6pm ET).